Terms of Service
THESE TERMS OF SERVICE (THESE "TERMS") GOVERN TUGAN.AI'S SERVICES SUBSCRIPTION AND USE. IF YOU RECEIVE A FREE TRIAL OF TUGAN.AI'S SERVICES, THE APPLICABLE PROVISIONS OF THESE TERMS WILL ALSO APPLY. YOU ACCEPT OR AGREE TO THESE TERMS BY ACCESSING OR USING TUGAN.AI'S WEBSITES AND SERVICES. IF YOU ARE ACCEPTING OR ENTERING INTO THESE TERMS ON BEHALF OF A LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS, IN WHICH CASE THE TERM "SUBSCRIBER" SHALL REFER TO SUCH ENTITY AND ITS AFFILI DO NOT ACCESS OR USE TUGAN.AI'S SERVICES IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THE PROVISIONS OF THESE TERMS.
LAST UPDATED: November 2, 2023
EFFECTIVE DATE: November 2, 2023
1. Agreement.
These Terms of Service (these "Terms") are made by and between the party accepting them ("Subscriber") and Tugan.ai and take effect on the date they are accepted by Subscriber.
Tugan.ai, Inc., a France corporation, is referred to as "Tugan.ai." The entire subscription agreement (the "Agreement"), including these Terms, is made for the purpose of granting Subscriber a limited subscription to use Tugan.ai's website, support, or other services (the "Services").
2. Free Trial.
2.1. If Subscriber receives a free trial ("Trial Account") of one or more Services from Tugan.ai, Tugan.ai will make such Services available to Subscriber on a trial basis free of charge until the earlier of (a) fourteen (14) days (the "Evaluation Period"), (b) the start of any paid subscription for such Services, or (c) termination by Tugan.ai in its sole discretion. If Subscriber does not sign up for a paid subscription to the Services by the end of the Evaluation Period, the Agreement will automatically terminate unless Tugan.ai agrees, in its sole discretion, to extend the Evaluation Period. Additional terms and conditions may appear on the Trial Account registration website, and any such additional terms and conditions are incorporated into and legally binding by reference into this Agreement.
2.2. ALL TRIAL ACCOUNTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY. TRIAL ACCOUNTS MAY BE SUSPENDED, TERMINATED, OR DISCONTINUED FOR ANY REASON AT ANY TIME (OR NO REASON). ALCHEMY DISCLAIMS ALL OBLIGATIONS AND LIABILITY UNDER THE AGREEMENT (INCLUDING LIABILITY OTHERWISE PROVIDED FOR IN SECTION 13 (LIMITATION OF LIABILITY)) FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH A TRIAL ACCOUNT, INCLUDING ANY OBLIGATION OR LIABILITY FOR SUBSCRIBER DATA. ANY CONFIGURATIONS OR SUBSCRIBER DATA ENTERED INTO A TRIAL ACCOUNT, AS WELL AS ANY CUSTOMIZATIONS MADE BY OR FOR SUBSCRIBER, MAY BE PERMANENTLY LOST IF THE TRIAL ACCOUNT IS SUSPENDED, TERMINATED, OR DISCONTINUED. THE INDEMNIFICATION OBLIGATIONS OF ALCHEMY UNDER SECTION 16 (INDEMNIFICATION) DO NOT APPLY TO TRIAL ACCOUNTS.
3. Tugan.ai's Obligations.
3.1 Services. Tugan.ai will provide the Services to the Subscriber in accordance with one or more online or written ordering documents. Each Service Order that incorporates the Agreement is included in the Agreement.
3.2 Compliance with Laws. Tugan.ai will follow all applicable laws and governmental regulations regarding the Services.
3.3 Personnel and Performance. Tugan.ai will be responsible for the performance of its personnel (including employees and contractors) and their compliance with the Agreement. Tugan.ai enters into the Agreement on behalf of itself and its Affiliates. An "Affiliate" of a party is any entity (a) that the party Controls; (b) that the party is Controlled by; or (c) with which the party is under common Control, where "Control" means direct or indirect control of fifty percent (50%) or more of an entity's voting interests (including by ownership).
3.5 Security Measures. Tugan.ai will maintain administrative, physical, and technical safeguards for the Services' security and integrity (the "Security Measures") in accordance with industry best practices. Tugan.ai will only store, process, transmit, and disclose electronic data and configurations submitted to the Services by or on behalf of Subscriber ("Subscriber Data") in accordance with the terms of the Agreement and the Documentation. Independent of Subscriber Data, the Services will not transmit code, files, scripts, agents, or programs designed to cause harm, such as viruses, worms, time bombs, and Trojan horses ("Malicious Code").
4. Subscriber's Obligations.
4.1 Subscriber Data. Subscriber is responsible for Subscriber Data and the provision of Subscriber Data to the Services in accordance with the Agreement.
4.2 Personnel and Performance.Subscriber will be held accountable for the compliance of its personnel (including employees and contractors) with the terms of the Agreement. Subscriber agrees to the terms of the Agreement on behalf of its Affiliates who use the Services.
4.3 Non-Tugan.ai Services. Subscriber may use services not provided by Tugan.ai ("Non-Tugan.ai Services") in conjunction with the Services, granting Tugan.ai permission to interoperate with the Non-Tugan.ai Services as directed by Subscriber or the Non-Tugan.ai Services. Unless otherwise specified in a Service Order: (a) Tugan.ai does not warrant or support Non-Tugan.ai Services, (b) as between Tugan.ai and Subscriber, Subscriber assumes full responsibility for the Non-Tugan.ai Services, including any disclosure, modification, or deletion of Subscriber Data by the Non-Tugan.ai Services, and (c) Tugan.ai shall have no liability for, and Subscriber shall not be relieved of any obligations under the Agreement or entitled to any refund, credit, or other compensation due to any unavail
4.4 Third Party Reports. Tugan.ai may receive notices from third parties ("Reporters") regarding Subscriber Data or Subscriber's use of the Services as an intermediary ("Reports"). Tugan.ai will send all Reports to the email address provided by the Subscriber who has been designated to receive Reports (the "Abuse Contact"). Upon receipt of a Report, Subscriber will I acknowledge receipt to Tugan.ai within two (2) business days of receipt, and (ii) promptly address the Report with the Reporter, including informing the Reporter that Subscriber (rather than Tugan.ai) is the appropriate party to address the matter. If a Reporter inquires about Subscriber Data or the Subscriber's use of the Services, Tugan.ai may provide the Abuse Contact.
4.5 Responsibilities. Subscriber (a) shall use the Services in accordance with the applicable Documentation; (b) shall be responsible for using commercially reasonable efforts to prevent unauthorized access to or use of the Services; (c) shall promptly notify Tugan.ai of any unauthorized access or use of the Services; (d) shall respond to Reports in accordance with Section 4.4 (Third Party Reports) and take reasonably appropriate action to resolve the reported matter; (e) shall not use the Services to store, transmit or display Subscriber Data for fraudulent purposes or in violation of applicable laws and governmental regulations; (f) shall not make the Services available to, or use the Services for the benefit of, anyone other than Subscriber's own personnel or end users; (g) shall not use the Services to store, transmit or display Malicious Code; (h) shall not interfere with or disrupt the integrity or performance of the Services or any third-party technology contained therein; (i) shall not attempt to gain unauthorized access to any of Tugan.ai's datacenters, systems or networks; (j) shall not permit direct or indirect access to or use the Services in a way that circumvents a usage or capacity limit of the Services or use the Services to access or use any of Tugan.ai's intellectual property except as permitted under the Agreement; (k) shall not sell, resell, license, sublicense, distribute, redistribute, rent, or lease the Services except as integrated with its own offerings that provide additional functionality to its end users; (l) subject to Section 9.2 (Tugan.ai Software), shall not copy, modify or create a derivative work of the Services or any part, feature, function, or user interface thereof; (m) shall not access the Services or use the Documentation to develop a competitive product or service; (n) subject to Section 9.2 (Tugan.ai Software), except as permitted by applicable laws or governmental regulations, shall not reverse engineer, decompile, translate, disassemble or otherwise attempt to extract any or all of the source code of the Services; (o) shall not alter, remove or obscure any copyright, trademark or other proprietary notices or confidentiality legend on the Services; (p) shall obtain and maintain appropriate equipment and ancillary services needed to connect to, access or otherwise use the Services, including modems, hardware, servers, software, operating systems and internet access; (q) obtain and maintain any required consents necessary to permit the processing of Subscriber Data by Tugan.ai under the Agreement; and (r) obtain and maintain any consents necessary to permit the processing by Tugan.ai of the personal information of Subscriber's personnel that serve as Subscriber's designated contact for purposes of the Services and the Agreement. (s) shall not multiplex usage across different accounts on the services.
4.6 Service Notices. If Tugan.ai suspects that Subscriber is violating his or her obligations under this Section 4 (Subscriber's Obligations), Tugan.ai will send an email to the Abuse Contact (the "Service Notice") and request that Subscriber take reasonably appropriate action, such as ceasing problematic usage, changing a configuration, updating account credentials, or removing applicable Subscriber Data. If a Subscriber fails to comply with a Service Notice within the time period specified in the Service Notice, Tugan.ai reserves the right to suspend Subscriber's access to the Services until the requested action is taken. If Subscriber fails to take the required action within ten (10) days or fails to comply with Subscriber's obligations under this Section 4 (Subscriber's Obligations) twice in any rolling twelve (12) month period, Tugan.ai may terminate the Agreement immediately for cause. In addition, Tugan.ai responds to notices of alleged copyright infringement and may block access to the applicable Service or terminate accounts of repeat infringers in accordance with the process outlined in the United States Digital Millennium Copyright Act of 1998. All access restrictions, suspensions, and terminations for cause shall be made at Tugan.ai's sole discretion, and Tugan.ai shall be under no liability to Subscriber or any third party for any termination of Subscriber's account or access to the Services.
5. Term and Termination.
5.1 Term. These Terms apply for the duration of any Service Order that incorporates the Agreement. A Service Order's term must be specified in the Service Order. Service Orders will be renewed for successive terms unless either party provides at least ninety (90) days' notice of a change in pricing terms or nonrenewal at the end of the applicable term.5.2 Termination for Cause.In addition to Tugan.ai's right to terminate the entire Agreement under Section 4.6 (Service Notices), Subscriber or Tugan.ai may terminate the entire Agreement for cause (a) upon 30 days' written notice to the other of a material breach if the breach remains uncured at the expiration of the notice period or (b) if the other party I becomes the subject of a proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors to the extent that the proceeding5.3 Termination for Convenience.Tugan.ai may terminate this Agreement without cause by providing Subscriber with at least two (2) weeks' prior written notice.5.4 Survival.Any term or condition that by its nature is clearly intended to survive the expiration or termination of the Agreement, including Sections 4.5(j), (k), (n), (o), and (p) (Subscriber's Obligations), Section 7.1 (Fees), Section 7.5 (Refund or Payment upon Termination), Section 8 (Confidentiality), Section 9 (Licenses and Proprietary Rights), Section 13 (Limitation of Liability), Section 14 (Exclusion of (Indemnification).
6. Intellectual property rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.7. User representations
By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use;(2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).8. Fees and payment
You may be required to purchase or pay a fee to access some of our services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We bill you through an online billing account for purchases made via the Site. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site.9. Cancellation and Refunds
9.1. User-initiated cancellations:
Users reserve the right to cancel their subscription at any given time. To process a cancellation, users must navigate to the account settings and select the cancellation option. Please note that cancellation will take effect from the end of the current billing period. Refunds will not be provided for cancellations made midway through a billing period.If you are unsatisfied with our services, please email us at hello@tugan.ai
9.2 Late or missed payment cancellations:
In the event of a missed or late payment, we reserve the right to suspend or terminate your account without prior notice. Reactivation of the services will only occur after receipt and clearance of due payments.9.3. Misuse and Abuse of Services:
Any violation of our terms of service, including but not limited to unauthorized sharing of accounts, illegal or unethical use of our services, attempts to circumvent our systems, misuse of customer support, or any form of fraudulent activity, will be grounds for immediate termination of the account. Refunds will be forfeited under such circumstances.9.4. Refunds:
Unless otherwise stated in these terms, all payments for our services are non-refundable and consequently, all charges from those payments are non-refundable. No refunds shall be provided for partial usage or dissatisfaction with our services. In exceptional circumstances, we may offer refunds solely at our discretion.9.5. Changes:
We reserve the right to revise the terms of service including cancellation and refund policy at any time. All changes will take effect immediately upon posting on the website, and you waive any right you may have to receive specific notice of such changes.9.6. Involuntary Cancellations:
We reserve the right to suspend or terminate user accounts that we believe, in our sole discretion, are abusive, threatening, or in violation of our terms and conditions, without prior notice or liability. In such case, no refunds will be issued.9.7. Responsibility After Cancellation:
After the cancellation of your account, we will not be responsible for the deletion, modification, or direct forwarding of any information related to your account. It is advised to ensure you have a backup of data if needed.Please make sure you read and understand these conditions before you use our services. By using our services, you agree to respect these terms. If you have any query about these terms or need assistance with your account, please don't hesitate to contact us.
10. Free Trial and Automatic Renewals
10.1 Free Trial:
We offer new users a free trial of our software for a specified period. Once you have created an account and agreed to our terms of use and privacy policy, you may begin to utilize our software free of charge during this trial period.10.2 Automatic Renewals:
Upon the expiration of your free trial, your subscription will automatically renew and convert into a paid subscription unless you cancel your subscription before your free trial period ends. You will be billed for the billing period on the payment method you provided when signing up for the free trial.10.3 Renewal Notifications:
We will send an email to remind you that your free trial is about to expire and your subscription will start.10.4 Cancellation:
You may cancel your free trial at any time during the free trial period and avoid being charged. Please note that if you cancel before the end of the free trial period, you will lose access to our service as soon as you cancel.10.4 No Refunds:
Once you have been billed for a billing period, no refunds will be granted for that period, regardless of usage or satisfaction of the service.By using our free trial, you agree to these terms. If you have questions about the free trial or automatic renewals, please feel free to reach us.
11. Prohibited activities
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.As a user of the Site, you agree not to:
- Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Engage in unauthorized framing of or linking to the Site.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
- Attempt to impersonate another user or person or use the username of another user.
- Use any information obtained from the Site in order to harass, abuse, or harm another person.
- Use the Site as part of any effort to compete with us or otherwise use the Site and/or the content for any revenue-generating endeavor or commercial enterprise.
- Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
12. User generated contributions
The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy.13. Contribution license
You and the Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.14. Submissions
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.15. U.S. Government rights
Our services are “commercial items” as defined in Federal Acquisition Regulation (“FAR”) 2.101. If our services are acquired by or on behalf of any agency not within the Department of Defense (“DOD”), our services are subject to the terms of these Terms of Use in accordance with FAR 12.212 (for computer software) and FAR 12.211 (for technical data). If our services are acquired by or on behalf of any agency within the Department of Defense, our services are subject to the terms of these Terms of Use in accordance with Defense Federal Acquisition Regulation (“DFARS”) 227.7202-7015 applies to technical data acquired by the DOD. This U.S. Government Rights clause is in lieu of, and supersedes, any other FAR, DFARS, or other clause or provision that addresses government rights in computer software or technical data under these Terms of Use.16. Site management
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.17. Term and termination
These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.18. Modifications and interruptions
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.19. Governing law
These Terms shall be governed by and defined following the laws of France, without regard to its conflict of law provisions. Shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.20. Dispute resolution
Informal Negotiations
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.21. Corrections
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.22. Disclaimer
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.23. Limitations of liability
NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER ON OUR WEBSITE, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.24. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.25. User data
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.26. Electronic communications, transactions, and signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.27. California users and residents.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.28. Miscellaneous
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.29. Contact us
Tugan.ai is in charge of controlling the personal data we handle in accordance with this Privacy Notice. Contact us at contact@tugan.ai if you have any inquiries about our privacy practices, this privacy notice, or to make use of the rights described in this privacy notice.